Hot Water Heroes Plumbing – Privacy Policy

Last Updated: 12/9/25
Website: https://hotwaterheroesplumbing.com

At Hot Water Heroes Plumbing, we are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we protect your data. By using our website or submitting your information through our online forms, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website, request service, fill out a form, or communicate with us:

Personal Information You Provide

• Name
• Phone number
• Email address
• Service address
• Details about your plumbing request
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Website usage data (pages visited, time spent, etc.)
• Cookies and tracking technologies (for basic site functionality and analytics)

2. How We Use Personal Information

We use your information to provide and improve our services, including:

• Scheduling service appointments
• Sending quotes, invoices, and confirmations
• Providing customer support
• Responding to inquiries
• Sending SMS/text message updates (only with your explicit consent)
• Internal analytics and site improvement
• Marketing communication (email or SMS, only if you opt-in)

3. Who We Share Personal Information With

We do not sell personal information.
We may share personal information only with:

Trusted Service Providers

• Scheduling and dispatch platforms
• Payment processors
• Website hosting and analytics providers
• SMS delivery platforms (for sending messages you opted in to receive)

These companies only receive the information necessary to perform their services and are required to keep your data confidential.

Legal Requirements

We may disclose personal information if required to:

• Comply with the law
• Respond to legal requests
• Protect the rights and safety of our company, customers, or the public

4. SMS/Text Message Compliance

Hot Water Heroes Plumbing follows all carrier and TCPA compliance rules.

• We only send SMS messages if you explicitly opt-in on our website or through another approved method.
• You can opt-out at any time by replying STOP.
• SMS consent is not shared with third parties.
• SMS consent is never sold, transferred, or disclosed to affiliates or external companies.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Enable website functionality
• Analyze site traffic and behavior
• Improve user experience

You can disable cookies through your browser settings at any time.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

7. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

8. Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information from minors.

9. Your Rights & Choices

You may request to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Withdraw SMS or email consent at any time

To make a request, contact us at:
Email: support@hotwaterheroesplumbing.com
Phone: [Insert number]

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest update date will always appear at the top of this page.

Contact Information

Hot Water Heroes Plumbing
Email: contact@hotwaterheroesplumbing.com
Phone: 813-42-PLUMB
Website: https://hotwaterheroesplumbing.com